SHIPPING & HANDLING
Our Shipping Policy:
Orders are dispatched within 24-48 hours after the payment has been received (excluding weekends). Once shipped, you will receive a confirmation e-mail with your package's tracking information.
Pre-ordered products are dispatched roughly a week after the order is processed to account for the time it takes the stock to be shipped from Seoul, South Korea.
Domestic orders take 1-4 business days for metro areas and 2-7 business days for regional areas.
International orders may take approximately 15 business days or more for delivery, depending on the respective country's customs and postal processes.
AGASHII offers the following domestic flat rate shipping options:
- Free Local pick up available for Perth customers. Message us for details.
- Free standard shipping within Australia for orders over $60 (after any promotional codes are applied)
- A flat rate of $10 for orders under $60 (does not apply to shipments outside of Australia)
- $20 Express shipping on all orders
- For international shipping please contact us at firstname.lastname@example.org for a quote, costs will be calculated by AUSPOST depending on the weight of the package and will be charged in AUD. International customers are responsible for all customs duties and taxes.
Lost or damaged goods:
If you do not receive your order within 5 business days (metro areas) or 7 business days (regional areas) please contact us at email@example.com, quoting your order number in the subject line and we will follow it up for you.
Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products - discounts are not considered in the customs total value).